Payment Policy

Payment Policy

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This Payment Policy governs how payments are accepted and processed on the Thermal Frontier website. By placing an order with Thermal Frontier, you agree to the terms outlined below.

Accepted Payment Methods

Thermal Frontier accepts the following payment methods, all processed in U.S. Dollars (USD):

  • Shopify Payments
    Major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

  • PayPal
    Payments are subject to PayPal’s terms, conditions, and policies.

  • Affirm Financing
    Eligible customers may finance purchases through Affirm. Approval, payment schedules, interest rates, and terms are determined solely by Affirm. Thermal Frontier does not control financing decisions.

Payment Authorization & Processing

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method

  • All payment details provided are accurate and complete

  • You authorize Thermal Frontier to charge the total purchase amount, including applicable taxes, shipping, and fees

Orders will not be processed, fulfilled, or shipped until payment has been successfully authorized and received.

High-Ticket Item Disclaimer

Due to the high value of certain products sold by Thermal Frontier, including but not limited to saunas, cold plunges, and other wellness equipment, additional terms may apply:

  • Full payment or approved financing is required prior to order processing

  • Orders may require additional verification, including identity or billing confirmation

  • High-ticket orders may require extended processing times before shipment

  • Once an order has entered production, preparation, or freight scheduling, it may not be eligible for cancellation or modification

Customers are responsible for reviewing all product details prior to purchase. By completing a high-ticket purchase, you acknowledge and accept these conditions.

Taxes

Sales tax will be calculated and collected at checkout in accordance with applicable federal, state, and local tax laws based on the shipping address.

Payment Failures & Declines

If a payment is declined, reversed, or fails for any reason:

  • The order will not be completed or fulfilled

  • Customers must resolve payment issues directly with their payment provider

  • Thermal Frontier reserves the right to cancel orders with unresolved payment issues

Pricing Accuracy & Errors

Thermal Frontier strives for pricing accuracy but reserves the right to:

  • Correct pricing or payment errors

  • Cancel or refuse orders placed at an incorrect price

  • Issue refunds when necessary due to errors

Fraud Prevention

To protect customers and our business, Thermal Frontier reserves the right to:

  • Request additional verification before processing an order

  • Cancel or refuse orders suspected of fraud, misuse, or unauthorized activity

Customer Support & Business Hours

For questions related to payments, billing, or checkout, please contact us during our business hours:

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)
Closed weekends and holidays

Contact Information:
Thermal Frontier
Email: support@thermalfrontier.com
Phone: 563-949-5775
United States

Policy Updates

Thermal Frontier reserves the right to update or modify this Payment Policy at any time without prior notice. Changes take effect immediately upon posting to our website.